Legal

Refund Policy

Last updated: 1 April 2026

AI Toolkit Error
Refund Review
Legacy Credits
Honoured
Direct Requests
Paused

1. Legacy Contact Request Fees

Direct paid contact requests to named advocates are paused during Rule 36 compliance review. Legacy contact request payments made before this pause are governed by the following historical rules:

Legacy Request Expired
If a historical request expired under the earlier flow, the legacy contact request fee is converted to Platform Credit within 2 business days.
Legacy Request Declined
If a historical request was declined under the earlier flow, the legacy contact request fee is converted to Platform Credit within 2 business days.
Legacy Request Withdrawn
If a historical request was withdrawn before response, no refund or credit is issued under the earlier policy.
Legacy Request Accepted
If a historical request was accepted under the earlier flow, the legacy contact request fee is non-refundable.
Professional Fees
NyayVichar does not process lawyer professional fees in v1 and is not responsible for professional-fee refunds.

2. Platform Credits

Platform Credits are non-monetary and cannot be redeemed for cash or transferred. Credits are valid for 180 days from the date of issuance unless otherwise specified. Expired credits are not reinstated.

3. Lawyer Tools Plan (₹499 + GST / 30 days)

The Lawyer Tools Plan fee paid by Lawyers is governed as follows:

  • • No refund once tools plan access is activated for the billing period.
  • • If tools plan access is not activated within 48 hours due to a technical error on our side, a full refund is issued.
  • • Tools plan access removed due to a Terms of Service violation is not refunded.
  • • The tools plan does not buy leads, ranking, placement, visibility, or recommendation priority.

4. Duplicate / Erroneous Payments

If a duplicate or erroneous payment is identified (e.g., double charge), please contact us within 7 days at billing@nyayvichar.in. We will verify and refund the excess amount within 5–7 business days to the original payment method.

5. Refund Process & Timeline

Refund Type Method Timeline
Legacy contact request fee (expired/declined) Platform Credit 2 business days
Erroneous payment Original payment method 5–7 business days
Technical tools plan error Original payment method 7–10 business days

6. Contact for Refund Queries

Email: billing@nyayvichar.in
Response time: Within 2 business days
Include your registered email and Razorpay Order ID in your query.